Shipping Policy
Effective Date: September 19, 2023
At The Fire Within Creations LLC, we are dedicated to providing exceptional customer service and ensuring a seamless shopping experience. This includes ensuring a transparent and reliable shipping process for all our valued customers. We have outlined our Shipping Policy below to provide you with comprehensive information on how we handle and deliver your orders.
Order Processing
1. Once you have successfully placed an order on our website, our dedicated team will promptly begin processing it to ensure swift delivery.
2. Each item in your order will undergo a thorough quality check to ensure it meets our high standards of craftsmanship before being shipped out.
3. Please allow 1-3 business days for order processing. During peak periods or promotions, processing times may be slightly longer, but rest assured we will make every effort to minimize any delays.
Shipping Methods and Delivery
1. We offer shipping through trusted and reputable carriers to ensure your order reaches you in a timely manner and in perfect condition.
2. The available shipping options will be displayed during the checkout process, along with the estimated delivery time, based on your location.
3. Please note that delivery times are estimates and may vary depending on external factors such as weather conditions, customs clearance, or unforeseen delays. We do not guarantee exact delivery dates, but we will strive to provide you with the most accurate information available.
4. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to track your package's journey until it reaches your doorstep.
5. In the unlikely event of a lost or stolen package, please contact our customer support team, and we will initiate a thorough investigation to assist you in resolving the issue.
Shipping Rates and Fees
1. Our shipping rates are calculated based on the weight, dimensions, and destination of your order. Shipping costs will be displayed during the checkout process before you make your payment.
2. We may occasionally offer free or discounted shipping promotions, so keep an eye out for any ongoing offers on our website or newsletters.
Thank you for choosing The Fire Within Creations LLC, and we look forward to serving you!
Returns & Refund Policy
At The Fire Within Creations LLC, we strive to provide the best possible experience for our customers. We understand that sometimes, despite our best efforts, there may be a need to return or exchange a product. To ensure a smooth and hassle-free process, we have established the following Returns Policy.
Eligibility
To be eligible for a return or exchange, the following criteria must be met:
1. The request for return or exchange must be made within 30 days from the date of purchase.
2. The item(s) being returned or exchanged must be in unused and undamaged condition, with all original tags and packaging intact.
3. Proof of purchase, such as a receipt or order confirmation email, must be provided.
*DISCLAIMER: Unfortunately, we do not accept returns for custom orders but we will work with you to the best of our ability to resolve the issue at hand.
Return Process
If you meet the eligibility criteria mentioned above and wish to initiate a return or exchange, please follow these steps:
1. Contact our customer support via email within the designated 30-day period, providing the necessary details such as your order number, the item(s) you wish to return or exchange, and the reason for the return.
2. Securely package the item(s) you wish to return or exchange, ensuring that they are well-protected during transit.
3. Place the item(s) in the package along with the original proof of purchase.
4. Ship the package back to us via a trusted carrier of your choice. We recommend using a shipping service that provides tracking information and insurance.
5. Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If everything is in order, we will proceed with the requested refund or exchange.
Refund Options
Original Payment Method: If you prefer a refund to your original payment method, the refund will be processed within 5-7 business days from the date the returned item(s) are received and approved.
Exclusions and Limitations
Please note the following exclusions and limitations regarding returns and exchanges:
1. Personalized or custom-made items are non-returnable unless there is a manufacturing defect.
2. Shipping fees and taxes are non-refundable, except in cases where we have made an error or the item is defective.
3. Returns or exchanges made after the designated 30-day period may be subject to additional charges or may not be accepted at our discretion.
Final Thoughts
Our Returns Policy has been designed to ensure fairness and convenience for our customers while balancing the need to protect our business. We appreciate your understanding and cooperation in following the outlined process. If you have any questions or concerns regarding our Returns Policy, please do not hesitate to reach out to our dedicated customer support team. We are committed to providing you with a positive shopping experience at The Fire Within Creations LLC.
Customer Support Contact Email: www.thefirewithin.creations@gmail.com